Find answers to the most commonly asked questions about the SAKURA HOTEL. If you do not find the answers you're looking for, please contact us for further assistance.
About reservation
What is your Child Policy?
Children under 10 will not be charged as long as they do not need beds, and anyone over 11 will be charged normal rate.
Do I need to pay any deposit to make a reservation?
Basically, no. In case of group reservations, we may ask you to pay advanced deposits.
Is late check-out possible?
SAKURA HOTEL IKEBUKURO and SAKURA HOTEL HATAGAYA
Late check-out is possible.
An extra cost of 30% of ordinary room rate allows you to stay in the room until 12:00 p.m.
An extra cost of 50% of ordinary room rate allows you to stay in the room until 02:00 p.m.
SAKURA HOTEL JIMBOCHO and SAKURA HOSTEL ASAKUSA
Late check-out is possible.
An extra cost of 30% of ordinary room rate allows you to extend your stay by 2 hours.
How long are bookings accepted in advance?
Bookings are accepted at a maximum of 6 months in advance. Groups bookings (10 people or more) are accepted at any time.
Are there non-smoking rooms available?
All of our rooms are non-smoking.
How should I pay?
Please make payment when you check in. We accept cash (only Japanese YEN) and major credit cards (VISA, MASTER, AMEX, JCB, Diners and paypal)
Can we check in before the check-in time?
Checking in to the room is possible from the chech-in time, but you can leave your luggage with us before the check-in time.
We will visit Tokyo as a group. How can we make a reservation?
Please send us an inquiry through our Group Inquiry page. We will reply to you with our offers. Please be reminded that we have different cancellation and reservation policy for groups.
There are 2 of us. Can we stay in a Single room?
Single rooms are for 1 person only. Please reserve a double/twin room if you are 2. Children under 10 can stay with one adult in a single room.
I don't come from a VISA-waiving country. Can I get a confirmation from your to apply for a VISA?
We are sorry that only individuals who already possess valid VISAs issued by the Japanese government could reserve our hotels. We are afraid we cannot provide any confirmation to apply for Japanese VISA.
About our Facilities
Do you have private bathrooms?
SAKURA HOTEL IKEBUKURO All type of private room have their own private bathroom.
SAKURA HOTEL HATAGAYA Yes, we do. All rooms have a private bathroom.request.
SAKURA HOTEL JIMBOCHO
Unfortunately, none of our hotel rooms have private bathrooms. Each floor has gender-separate shower stalls and bathroom stalls available 24 hours.
SAKURA HOTEL ASAKUSA No, we don't. Each floor has shared bathrooms and toilets, and they can be used 24 hours.
Do you have a safety box inside the room?
SAKURA HOTEL IKEBUKURO No, we don’t have a safety box inside the room. However, we'll keep your valueable at the frontdesk.
SAKURA HOTEL HATAGAYA
No, we don’t have a safety box inside the room. However, we'll keep your valueable at the frontdesk.
SAKURA HOTEL JIMBOCHO No we do not. However, we do have a safety box in our reception area where we can store your valuable items (such as a passport, laptop, etc.).
SAKURA HOTEL ASAKUSA All the rooms except twin rooms have lockers inside the rooms. Please bring your own padlock or buy one at the front desk to use the lockers.
Do you have laundry facilities?
Yes, we have washing machines and dryers.
Do you have Internet access?
SAKURA HOTEL IKEBUKURO Yes. You can use our PCs in the lobby for 100yen / 15mins. All type of private room have wired connection (LAN) for free.WiFi is also available for free of charge.
SAKURA HOTEL HATAGAYA All rooms have free LAN cable connection plus Wi-Fi in the cafe.
We have computers for guests at 100 Yen per 30minutes in the cafe.
SAKURA HOTEL JIMBOCHO Yes, free wireless internet is available in all rooms for those with laptop computers.
We also have computers in our café with internet connection that can be used 24 hours for no charge.
SAKURA HOSTEL ASAKUSA Yes. You can use our PCs in the lobby for free of charge. WiFi is also available for free of charge.
Can I use a telephone at your hotel?
We have a public phone at our hotels. For international calls, telephone cards are available. Room phones are for incoming calls only.
Do you provide foods and drinks?
Yes, we have a 24 hour cafe at our hotels, where we provide breakfast, other meals, snacks, alcohol and soft drinks.
Do you provide linen and towels?
SAKURA HOTEL IKEBUKURO We provide linens for free and rent a bath towel for 100 yen.
SAKURA HOTEL HATAGAYA Linen and towels are included in all rooms.
SAKURA HOTEL JIMBOCHO Linen is included in all rooms. All regular rooms come with a small face towel and Yukata (a Japanese-style bathrobe/sleepwear). Dormitory rooms do not come with a towel or Yukata.
You can rent bath towels at the reception for 100 yen that may be kept until the end of your stay.
SAKURA HOSTEL ASAKUSA We provide linens for free and rent a bath towel for 100 yen.
Is breakfast included in the room rate?
No, breakfast is not included. However, we provide continental breakfast at quite reasonable prices from 315 yen to 350 yen.
About our service
Can I ask you for some advice about my travel plans?
No, we have no curfews. Our doors and reception are open 24 hours.
Do you have airport pick-up service?
Yes, we can provide a pick-up service for groups of 6 or more people from/to Narita and Haneda Airport. From hotel to Narita Airport, for example, is 3,150 yen per person. Please ask our staff for details.
By what time should I check in?
Check-in is possible even in the mid night as we are open 24 hours. Please contact us in advance if you arrive after 9:00PM in order to hold your reservation.
Can I leave my luggage after the check-out time? Also, if I go to another city for a few days, can I leave my luggage while I am away?
Yes, you can leave your luggage, except valuables, at our hotels.
Can I send my luggage or mail to your hotel before I check in?
Yes, you can. Please contact us in advance by email/phone and also make sure that the luggage/mail has your reservation name and check-in date written on it.
